Wildlife Relocation Pro

Effective Date: March 11, 2026

Wildlife Relocation Pro ("we," "our," or "the App") is a field service management application designed for wildlife relocation professionals. This Privacy Policy describes how we collect, use, store, and protect your information when you use our iOS application and related services.

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Account Information

When your organization creates an account for you, we collect:

• Full name
• Email address
• Hashed authentication credentials (passwords are never stored in plain text)
• Role and organizational affiliation

1.2 Location Data

The App collects precise GPS coordinates to:

• Display job site locations on maps
• Enable route navigation to service appointments
• Record service locations in completed reports

Location data is collected only while the App is in active use or when you are actively navigating to a job site. We do not track your location in the background when the App is closed.

1.3 Photos and Media

The App accesses your device camera and photo library to:

• Capture wildlife photos for service reports
• Document site conditions before and after service
• Attach photographic evidence to job records

Photos are uploaded to our secure servers and associated with the relevant service report. Photo metadata (including EXIF data such as timestamp and GPS coordinates) may be retained for record-keeping purposes.

1.4 Device Information

We collect limited device information to provide core functionality:

• Device push notification token (for delivering job alerts and updates)
• Device type and operating system version (for compatibility and troubleshooting)
• App version number

1.5 Usage Data

We collect anonymized usage analytics to improve the App, including screens visited, feature usage frequency, and error/crash reports.

2. How We Use Your Information

Data Type	Purpose	Legal Basis
Account info	Authentication and user management	Contract performance
Location data	Job site mapping and navigation	Legitimate interest / Consent
Photos	Service report documentation	Contract performance
Device tokens	Push notifications for job updates	Consent
Usage data	App improvement and bug fixes	Legitimate interest

3. Data Storage and Security

3.1 Storage Infrastructure

Your data is stored in PostgreSQL databases with encryption at rest. Photos and files are stored in secure object storage with access controls. All data is hosted on infrastructure with industry-standard physical and network security.

3.2 Security Measures

• All data transmitted between the App and our servers is encrypted using TLS 1.2 or higher
• Passwords are hashed using bcrypt with appropriate work factors
• Database connections are encrypted and access is restricted by role
• Authentication tokens expire after a defined period and must be refreshed
• Server infrastructure is protected by firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments are performed

3.3 Data Retention

• Account data: Retained for the duration of your active account, plus 30 days after deletion request
• Service reports and photos: Retained per your organization's configured retention policy (default: 7 years for regulatory compliance)
• Location data: Retained as part of service report records
• Device tokens: Removed when you log out or uninstall the App
• Usage analytics: Aggregated data retained for up to 24 months; raw data deleted after 90 days

4. Third-Party Services

The App integrates with the following third-party services:

• Apple Services: Apple Push Notification Service (APNs) delivers push notifications to your device. Apple's privacy policy governs their handling of notification delivery data.
• Expo Push Notifications: We use Expo's push notification service as an intermediary to deliver notifications via APNs. Expo processes your device push token to route notifications. See Expo's privacy policy for details.
• Apple Maps / MapKit: Map display and navigation features are provided by Apple MapKit. Location queries are subject to Apple's privacy policy.

We do not sell your personal information to any third party. We do not share your data with third parties for advertising purposes.

5. Your Rights and Choices

5.1 Access and Portability

You may request a copy of the personal data we hold about you by contacting us at the address below. We will provide your data in a structured, commonly used format within 30 days.

5.2 Correction

You may update your account information directly within the App or by contacting your organization's administrator.

5.3 Deletion

You may request deletion of your account and associated personal data. Upon verified request, we will delete your data within 30 days, except where retention is required by law or for legitimate business purposes (such as regulatory compliance for completed service records).

5.4 Permissions

You can control the App's access to your device features through iOS Settings:

• Location: Settings > Privacy & Security > Location Services
• Camera: Settings > Privacy & Security > Camera
• Photos: Settings > Privacy & Security > Photos
• Notifications: Settings > Notifications

Disabling certain permissions may limit App functionality (e.g., disabling location will prevent map-based job features).

6. GDPR Compliance (European Economic Area)

If you are located in the European Economic Area (EEA), you have the following additional rights under the General Data Protection Regulation (GDPR):

• Right of access (Article 15): Request a copy of your personal data
• Right to rectification (Article 16): Request correction of inaccurate data
• Right to erasure (Article 17): Request deletion of your personal data
• Right to restrict processing (Article 18): Request limitation of data processing
• Right to data portability (Article 20): Receive your data in a portable format
• Right to object (Article 21): Object to processing based on legitimate interests
• Right to withdraw consent (Article 7): Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@wildliferelocation.pro. We will respond within 30 days. If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

7. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to delete: You may request deletion of personal information we have collected from you
• Right to opt-out of sale: We do not sell personal information. No opt-out is necessary
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a CCPA request, contact us at privacy@wildliferelocation.pro with the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days.

8. Children's Privacy

The App is a professional tool intended for use by adults in the wildlife relocation industry. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected data from a child under 16, we will promptly delete that information.

9. International Data Transfers

Your data may be processed and stored in the United States. If you are accessing the App from outside the United States, your information will be transferred to, stored, and processed in the United States. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy within the App and updating the "Effective Date" above. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

We aim to respond to all privacy-related inquiries within 5 business days.